Shomiz Return and Refund Policy

At Shomiz, your satisfaction is our top priority. We are dedicated to providing you with beautiful, high-quality silver jewelry that you'll love. If you're not completely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

• Time Frame: You have 30 days from the date you receive your order to request a return or exchange.
• Condition of Items: Items must be unworn, unused, and in their original condition with all tags and packaging intact.
• Proof of Purchase: Please provide your order number or receipt when initiating a return.

2. How to Initiate a Return

• Contact Us: Email us at info@shomiz.com with your order details and the reason for your return.
• Provide Details: If the item is defective or damaged, please include clear photos or videos showing the issue.
• Receive Instructions: Our customer support team will guide you through the return process.

3. Return Shipping Costs

• Defective or Incorrect Items: If the item is defective, damaged, or you received the wrong item, we will cover the return shipping cost or offer a refund or replacement without requiring a return, depending on the situation.
• Change of Mind: For returns due to change of mind or preference, the return shipping cost is the customer's responsibility.

4. Non-Returnable Items

• Custom or Personalized Items: Unfortunately, we cannot accept returns on custom-made or personalized products.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
• Final Sale Items: Items marked as "Final Sale" cannot be returned or exchanged.

5. Refund Process

• Inspection: Once we receive and inspect your returned item (if a return is required), we will notify you of the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed to your original method of payment within 7-14 business days.
• Bank Processing Time: Please note that your bank or credit card company may take additional time to process and post the refund.

6. Exchanges

• Easy Exchanges: If you'd like to exchange an item, please contact us to arrange the exchange. We'll assist you in selecting the perfect replacement.
• Product Availability: Exchanges are subject to product availability. We recommend contacting us promptly to ensure the item is in stock.

7. Damaged or Defective Items

• Inspect Upon Arrival: Please check your order upon receipt. If you notice any damage or defects, contact us immediately at info@shomiz.com.
• Resolution: We'll work quickly to resolve the issue with options like a replacement or refund.

8. Order Cancellation

• Before Shipment: You can cancel your order for a full refund if it has not yet been shipped. Please contact us as soon as possible at info@shomiz.com.
• After Shipment: If your order has already been shipped, please refer to our return policy.

9. Return Conditions

• Condition Requirements: Returned items must meet the conditions outlined above. Items that show signs of wear, damage, or alteration may not be eligible for a refund or exchange.
• Original Packaging: Please include all original packaging, such as boxes, bags, and certificates.

10. Customer Support

• We're Here to Help: For any questions or concerns about returns and refunds, please contact our friendly customer support team at info@shomiz.com.
• Response Time: We strive to respond to all inquiries within 24 hours.

Additional Information

• Quality Assurance: We carefully inspect all items before shipping to ensure they meet our quality standards.
• Product Descriptions: Please review product descriptions and images carefully before purchasing to ensure the item meets your expectations.
• Care Instructions: We recommend following our jewelry care instructions to maintain the beauty and longevity of your pieces.

Thank You for Choosing Shomiz

We appreciate your trust in us and are committed to providing you with exceptional products and service. We hope you enjoy your shopping experience and love your new jewelry.