FAQs - Shomiz
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Questions & Answers

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FAQs Page Shopping

When will my order arrive?

Our shipping times range from 2-3 weeks. Orders over $55 qualify for free shipping, while others may incur a flat $7 shipping fee. Please allow 1-3 business days for processing and 7-14 days for shipping.

How long will delivery take?

Once shipped, delivery typically takes 7-14 days. Please allow an additional 1-3 days for order processing.

How much will shipping cost?

Shipping is free for orders over $55. Otherwise, a flat shipping fee of $7 applies to most countries.

Do you ship internationally?

Yes, we ship worldwide. International customers are responsible for any customs duties or taxes.

Will you restock items indicated as ‘out of stock’?

We restock items regularly. If an item is out of stock, please check back soon.

Will I receive the same product that I see in the picture?

We make every effort to ensure our products match the images. However, slight color variations may occur due to screen settings.

FAQs Page Payment

What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, and Shop Pay for secure transactions.

Do you honor pricing errors?

While we strive for accuracy, we reserve the right to correct pricing errors on our website.

How can I contact customer support?

You can contact us at info@shomiz.com. We respond within 24 hours.

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Will you restock items indicated as “out of stock?”

If an item is sold out, please check back later or the next day.
We are constantly restocking items except for specific collections or limited editions. Therefore if an item is sold out, it is very likely that it will be available again soon.

FAQ Page Order

How do I change my shipping address?

You can change your shipping address if your order hasn't been processed yet. Contact us at info@shomiz.com with your order number and new address.

How can I return an item? Are there any non-returnable items?

You have 14 days from receiving your order to request a return. The item must be unworn, unused, and in its original packaging. Unfortunately, custom or personalized items, gift cards, and items marked as "Final Sale" are non-returnable. Contact us at info@shomiz.com to initiate a return.

Who covers return shipping costs?

For defective or incorrect items: We cover return shipping costs. For change of mind: Customers are responsible for return shipping.

How long will it take to process my refund?

Refunds are processed within 7-14 business days after we receive and inspect the returned item. Please allow additional time for your bank to process the refund.

Can I exchange an item?

Yes, exchanges are possible if the item is in stock and if your order hasn't been processed yet. Contact us to arrange an exchange.

Can I cancel my order?

Yes, you can cancel your order if it hasn’t shipped yet. If it has already shipped, you’ll need to follow our return process.
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