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Questions & Answers

Q

Shipping & Orders

When will my order arrive?

Our goal is to offer you the best shipping no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for standard delivery orders can range from ~2-3 weeks (to be safe) and divided into two parts:

Processing time: ~3-5 days
Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and mail post process the orders, which can take an additional ~2–4 days.

Shipping time: ~7 -14 days
This refers to the time it takes for items to be shipped from our warehouse to the destination. Most U.S/Canada/International orders are shipped by special line, a more affordable and quicker way for customers to receive their purchases from online stores. After processing and leaving the warehouse, items under standard special line delivery usually take between 7 -14 days to arrive at their destination, but may take longer from time to time, especially during holidays.

We are currently exploring new options that will cut down shipping to less than a week delivery, but in the meantime we hope you can bear the 2-3-week delivery in exchange for more affordable high-quality jewelry with safe and secured packaging..

How long will delivery take?

As soon as your order has shipped, we'll send you a confirmation. It will contain a hyperlinked tracking number that will allow you to track your shipment and estimated delivery date through the website.

How much will shipping cost?

Shipping costs depend on where you live and how fast you want your piece shipped to you—in other words, it’s almost entirely up to you! our current shipping cost for must of contries like USA CANADA UK is $5 and turnaround times.

We are able to ship worldwide, but please review your country’s customs and duty policies prior to purchasing, as we are not liable for any fees or taxes your package may be subject to upon crossing the border.

Though most packages go through customs without any additional charges, some countries will charge duty for international packages. Because of the range of duty fees across different countries, we are unable to accurately reflect them in our prices.

Can I upgrade my shipping after I make a purchase?

Due to COVID-19, we can no longer upgrade shipping after an order has been placed. If you need your order sooner, please contact info@shomiz.com to cancel your current order and reorder with the appropriate shipping.

Please note, our arrival timelines have temporarily increased, Please know, these changes are temporary. .

How do I change my shipping address?

If you need to change your shipping address, please reach out to info@shomiz.com with your order number and correct address as soon as possible. If your order is still in processing phase, we’ll get it updated straight away.

Do you honor pricing errors?

While we do our best to ensure all of our prices are accurate, on occasion a pricing error can occur. Unfortunately, we do not honor pricing errors.

What payment methods do you accept?

We want to make it as easy as possible for you to pay for your piece, so we accept a variety of payment methods. You can pay by:

Credit or debit card
Apple Pay
PayPal (or Venmo via PayPal)
Google Pay
Shop Pay

When paying via Apple Pay, please be mindful of the billing and shipping address. Often times the shipping address will automatically match the billing address associated with your Apple Pay account.

Return Policy

What items can I return and how do I return them?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@shomiz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@shomiz.com.

How long will it take to process my refund?

Please allow up to 1-3 weeks after your package has been delivered for your refund to be processed, and let us know if there is any way we can help in the meantime. Once your package has been received and your refund has been issued, our Support Team will alert you via email. After that, it can take up 3 - 5 business days for your refund to be reflected on your bank statement.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How can I return a damaged item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shomiz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shomiz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Unfortunately, we cannot accept returns on sale items or gift cards.

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Will you restock items indicated as “out of stock?”

If an item is sold out, please check back later or the next day.
We are constantly restocking items except for specific collections or limited editions. Therefore if an item is sold out, it is very likely that it will be available again soon.

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