Shipping & Returns
Our goal is to offer you the best shipping no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for standard delivery orders can range from ~2-3 weeks (to be safe) and divided into two parts:
Processing time: ~3-5 days
Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and mail post process the orders, which can take an additional ~2–4 days.
Shipping time: ~7 -14 days
This refers to the time it takes for items to be shipped from our warehouse to the destination. Most U.S/Canada/International orders are shipped by special line, a more affordable and quicker way for customers to receive their purchases from online stores. After processing and leaving the warehouse, items under standard special line delivery usually take between 7 -14 days to arrive at their destination, but may take longer from time to time, especially during holidays.
We are currently exploring new options that will cut down shipping to less than a week delivery, but in the meantime we hope you can bear the 2-3-week delivery in exchange for more affordable high-quality jewelry with safe and secured packaging.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.